Shipping Policy – Pawzenia

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1. Processing Time

Orders are processed within 1–5 business days.

2. Delivery Time

Estimated delivery:

• UK: 7–20 business days

3. Shipping Costs

Shipping costs are calculated at checkout or offered as free shipping where applicable.

4. International Shipping

As Pawzenia operates via international suppliers, some items may be shipped from overseas.

5. Delays

Delays may occur due to:

• Customs clearance

• Courier issues

• High demand periods

6. Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for failed deliveries due to incorrect information.

7. Lost or Delayed Orders

If your order has not arrived within 30 business days, please contact us for support or a refund review.